At Bags Berry, we are committed to providing our customers with a secure, simple, and transparent payment experience. We use a trusted shopify payment method to ensure that every transaction made on our website is processed safely and efficiently.
This Payment Policy explains the payment methods we accept, how payments are processed, and the steps to take if you experience any payment related issues.
1. Accepted Payment Methods
To provide a secure checkout experience, Bags Berry uses trusted Shopify payment services for processing online transactions.
We currently accept payments made using the following methods:
- American Express (Amex)
- Diners Club
- Discover
- Maestro
- Mastercard
- Union Pay
- Visa
All payment information is securely encrypted and processed through the trusted Shopify payment gateway.
Bags Berry does not store or have access to your complete payment card details.
2. Digital Wallet Payments
For a faster and more convenient checkout experience, we also support the following digital payment options:
- Shop Pay
- Apple Pay
- Google Pay
The availability of these payment methods may vary depending on your device, browser, and payment provider.
3. Currency
All prices displayed on our website are shown in British Pounds Sterling (GBP £).
4. Secure Payment Processing
Protecting your payment information is one of our highest priorities.
All transactions are securely processed through encrypted Shopify payment gateway that are designed to safeguard your personal and financial information during checkout.
For your security, sensitive payment details such as:
- CVV security codes
- Full card numbers
are never stored by Bags Berry.
5. Payment Confirmation
After your payment has been successfully completed:
- You will receive an order confirmation email.
- Your order will move into processing.
- A payment receipt may also be issued, depending on your payment method.
If you do not receive your confirmation email, please check your spam or junk folder before contacting our support team.
6. Failed Payments
If your payment is unsuccessful, we recommend that you:
- Double check your card details.
- Ensure sufficient funds are available.
- Contact your bank to confirm the transaction has been authorized.
- Try an alternative payment method or card.
If you continue to experience payment issues, please contact our customer support team for assistance.
7. Duplicate Charges & Pending Transactions
In some cases, your bank or payment provider may place a temporary authorisation hold on your account. These pending charges are usually removed automatically within a few business days.
If you believe you have been charged incorrectly or more than once, please contact us with your order details so we can investigate the matter promptly and if we find any duplicate transaction we will assist you with a prompt full refund.
8. Checkout & Payment Issues
Occasionally, temporary technical issues may occur during the checkout process.
If you experience problems such as:
- Checkout errors
- Payment page loading issues
- Failed payment attempts
Please wait a few minutes, refresh the page, and try again.
If the issue continues, our customer support team will be happy to assist you.
9. Security & Fraud Prevention
To help protect both our customers and our business, certain orders may be subject to additional verification.
Bags Berry reserves the right to:
- Cancel transactions identified as high risk.
- Request additional verification when necessary.
- Cancel orders suspected of fraudulent activity.
These security measures help us maintain a safe and secure shopping environment for all customers.
10. Transparent Pricing & Fees
At Bags Berry, we believe in honest and transparent pricing.
The total amount payable will always be clearly displayed before you complete your purchase.
We do not charge any hidden payment processing fees.
However, depending on your bank or payment provider, additional charges may apply, including:
- Transaction fees
- Currency conversion fees
- Banking service charges
Any such fees are determined solely by your financial institution or payment provider.
11. Contact Us
If you have any questions regarding payments, billing, or checkout related issues, our customer support team will be happy to assist you.
Business Name: Bags Berry
Business Days: Monday to Friday
Business Hours: 9am to 5pm (GMT+00:00)
Phone: +44 7882 740566
Email: info@bagsberry.shop