At Bags Berry, we are committed to providing a smooth, transparent, and dependable shipping experience for every customer. We understand the importance of timely deliveries and clear communication, which is why we strive to process and dispatch every order as efficiently as possible.
This Shipping Policy outlines our shipping process, estimated delivery times, tracking information, and how we handle shipping related concerns.
1. Shipping Locations
At present, Bags Berry delivers exclusively within the United Kingdom.
We currently do not offer international shipping. Should we expand our delivery network in the future, any updates will be announced on our website.
2. Order Processing & Delivery Times
Every order is carefully prepared to ensure it meets our quality standards before being dispatched.
Processing Time
- Orders are processed within 2–3 business days.
- Processing takes place Monday through Friday.
Shipping Time
- Once dispatched, delivery typically takes 3–4 business days.
- Shipments are handled Monday through Friday.
Estimated Delivery Time
Most customers receive their orders within 5–7 business days from the date the order is placed.
Daily Order Cut-Off Time
Orders placed after 5:00 PM (GMT+1) will be processed on the next business day.
Business Days
Our operating days are Monday to Friday.
Please Note: Orders placed on weekends or UK public holidays will begin processing on the next working day.
Although we aim to deliver every order within the estimated timeframe, delays may occasionally occur due to factors beyond our control, including:
- Peak shopping seasons
- Adverse weather conditions
- Courier service delays
- Public holidays
- Deliveries to remote areas
If any unexpected delay occurs, we will make every effort to keep you informed.
3. Our Delivery Partners
To ensure reliable and secure delivery throughout the United Kingdom, we work with trusted courier companies, including:
- Royal Mail
- DPD UK
- Evri
The courier assigned to your order may vary depending on your delivery location and operational availability.
4. Shipping Charges
We are pleased to offer Free Shipping on all orders within the United Kingdom.
There are no hidden shipping or delivery fees beyond the total displayed at checkout.
Please Note: We currently offer standard shipping only and do not provide express or next-day delivery services.
5. Order Tracking
Once your order has been dispatched, you will receive:
- A shipping confirmation email.
- Your parcel's tracking information.
If you cannot find the email, please check your spam or junk folder.
You can track your order using:
- Your tracking number, or
- Your Order ID and registered email address through our Track Your Order page.
6. Shipping Address Requirements
To help ensure successful delivery, please provide accurate shipping details when placing your order.
Required information includes:
- Full Name
- House or Apartment Number
- Street Address
- City
- ZIP / Postal Code
- Valid Phone Number
- Email Address
Incorrect or incomplete shipping information may result in delays or unsuccessful deliveries.
Where necessary, the courier may contact you using the phone number provided to coordinate delivery.
7. Shipping Issues & Support
While we work hard to ensure every order arrives safely, occasional shipping issues may occur. If you experience any problems, our customer support team is here to help.
Delayed Deliveries
If your order has not arrived within the estimated delivery timeframe, we will contact the courier on your behalf and provide updates as soon as they become available.
Lost or Missing Parcels
If your tracking shows your parcel as Delivered but you have not received it, we recommend that you:
- Check with family members or neighbours.
- Verify your shipping address.
- Look around any designated safe places where the parcel may have been left.
If you are still unable to locate your parcel, please contact us so we can investigate the matter with the courier.
Damaged Items
If your order arrives damaged, please contact us as soon as possible and include clear photographs of:
- The damaged item
- The packaging
- The shipping label
We will review the issue promptly and arrange an appropriate resolution.
Incorrect Items
If you receive an incorrect product, please contact our support team and we will work quickly to resolve the issue.
8. Customer Responsibilities
To help ensure a successful delivery, customers are responsible for:
- Providing accurate shipping information.
- Monitoring shipment tracking updates.
- Being available to receive the delivery when required.
Bags Berry cannot be held responsible for delays or unsuccessful deliveries resulting from:
- Incorrect shipping addresses.
- Missed delivery attempts.
- Courier disruptions beyond our reasonable control.
However, we will always do our best to assist in resolving any shipping related concerns.
9. Our Commitment
At Bags Berry, we believe in maintaining clear and honest communication throughout the shipping process.
We are committed to providing transparent information regarding:
- Delivery timeframes
- Shipping costs
- Tracking information
- Shipping procedures
There are no hidden delivery charges or misleading shipping terms.
Should any issue arise, we will keep you updated and work diligently towards a satisfactory resolution.
10. Missed Deliveries
If you are unavailable when the courier attempts delivery, there is no need to worry.
Our delivery partner may arrange a second delivery attempt and may contact you using the phone number provided during checkout.
If delivery is unsuccessful after the second attempt, your parcel may be transferred to the nearest courier depot or collection point.
Where applicable, we will provide you with the collection location and any additional information required to retrieve your parcel.
11. Contact Us
If you have any questions regarding shipping, delivery updates, or tracking information, our customer support team will be happy to assist you.
Business Name: Bags Berry
Business Hours: Monday to Friday 9am to 5pm
Phone: +44 7882 740566
Email: info@bagsberry.shop
Address: 71 Derby Rd, Southampton SO14 0DQ, United Kingdom