Returns and Refund Policy

At Bags Berry, customer satisfaction is one of our top priorities. We want every customer to shop with confidence, knowing that we are committed to providing fair, transparent, and reliable after sales support.

To give our customers complete peace of mind, we offer a 30-day return policy on eligible purchases.

This Return & Refund Policy explains the eligibility requirements, return process, refund timelines, and exchange procedures in a clear and straightforward manner.

1. Return, Refund & Exchange Eligibility

You may be eligible for a return, refund, or exchange if all of the following conditions are met:

  • Your return request is submitted within 30 days of receiving your order.
  • The item is unused, unworn, and in its original condition.
  • All original tags, packaging, and included accessories are returned with the product.
  • The item has not been damaged, altered, or misused after delivery.

If you receive an incorrect, damaged, or defective item, please notify us within 48 hours of delivery and provide clear photographs showing the issue.

Please contact our customer support team before returning any item, as returns sent without prior approval may experience processing delays.

2. Non-Returnable Items / Not Approved Returns

Unfortunately, returns, refunds, or exchanges cannot be accepted in the following circumstances:

  • The item has been used, worn, altered, or damaged after delivery.
  • The return request is submitted more than 30 days after delivery.
  • The product was sold as a Final Sale or marked as Non-Returnable.
  • Original tags, packaging, or accessories are missing.
  • The item is damaged during return shipping due to inadequate packaging.

All returned products are inspected before a refund or exchange is approved.

3. Return Shipping Costs

For approved eligible returns, Bags Berry will cover the cost of return shipping. Once your return request has been approved, we will provide you with a prepaid return shipping label.

Simply print the label, attach it securely to your parcel, and drop the package off at the courier location specified in the return instructions.

4. How to Return an Item

Step 1 – Submit a Return Request

Please contact our customer support team and provide:

  • Your Order Number

  • The reason for your return

Step 2 – Prepare Your Parcel

Please ensure that the item is:

  • Unused and in its original condition.

  • Securely packaged.

  • Returned with all original tags, accessories, and packaging.

Step 3 – Return Your Order

Attach the prepaid return shipping label provided by our support team and send the parcel according to the instructions provided.

Step 4 – Inspection & Approval

Once your return is received, it will be inspected within 1 business day.

After the inspection is complete, we will notify you by email whether your refund or exchange has been approved.

5. Refund & Exchange Timeframes

  • Return Inspection: Within 1 business day of receiving your returned item.
  • Refund Processing: Usually within 24 hours after the return has been approved.
  • Refund Completion: Funds generally appear within 7 business days, depending on your payment provider.
  • Exchange Order Processing: 2–3 business days (Monday–Friday).
  • Exchange Delivery: Typically 3–4 business days after dispatch.
  • Estimated Total Exchange Delivery Time: Most exchange orders are delivered within 5–7 business days from the date the replacement order is processed.

6. Our Commitment to Fair Customer Service

At Bags Berry, we believe in providing honest, transparent, and customer focused support throughout every return and refund request.

We are committed to:

  • Clearly explaining all return and refund requirements.
  • Providing honest communication throughout the process.
  • Never applying hidden fees or unexpected deductions.
  • Informing customers promptly if a return or refund request cannot be approved.

7. Restocking Fees

Bags Berry does not charge any restocking fees for approved returns or exchanges.

If a return request does not meet the eligibility requirements outlined in this policy, it may not qualify for a refund or exchange.

8. Contact Us

If you have any questions regarding a return, refund, or exchange, our customer support team is always happy to assist.

Business Name: Bags Berry
Business Hours: Monday – Friday | 9:00 AM – 5:00 PM (UK Time)
Customer Support Hours: Monday – Friday | 9:00 AM – 5:00 PM (UK Time)
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Live Chat: Available during business hours
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